Refund Policy

Volumane Refund & Return Policy

At Volumane, we take pride in the quality and results of our products. We offer a clear and transparent policy to ensure fair treatment for our customers while protecting against abuse. Please read the following terms carefully.

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✅ 150-Day Money-Back Growth Guarantee (First Bottle Only)

We’re confident in the effectiveness of Volumane Shampoo, which is why we offer a 150-day money-back guarantee — but only on your first bottle.

• Eligibility: Must be your first-ever order. Refunds apply to one bottle only, even if you ordered more.
• Consistent Use: Must be used as directed for 150 days.
• Proof Required: Before & after photos with original metadata (timestamped), stored in a shareable Google Drive folder with viewer-only access.

To submit a claim, email us at support@volumane.store with your order number and Google Drive link.

Refund Terms:

• 10% restocking fee applies
• Approved refunds are issued within 10 business days

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🔁 Defective or Damaged Products

If your product arrives damaged or defective, we’ll make it right.

• Deadline: Must notify us within 5 days of delivery
• Proof: Clear video showing the defect is required

Start the process by emailing support@volumane.store. We’ll guide you through uploading your video and, if approved, provide return instructions and a shipping label.

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🚫 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on opened or used personal care items unless they qualify under our 150-day guarantee (first bottle only) or arrive defective.

Non-returnable items include:

• Opened or used shampoo (beyond first bottle)
• Gifted or promotional items
• Discount bundles
• Subscription rebills
• Digital/downloadable items

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🔁 Exchanges

We do not offer direct exchanges. To swap products, please return your original item (if eligible) and place a new order separately.

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🇪🇺 EU 14-Day Cooling-Off Period

EU customers may cancel their order within 14 days of receipt for any reason. Items must be unopened and in original condition. A 10% restocking fee applies, and return shipping is the customer’s responsibility.

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💳 Refund Processing

Once your return or claim is approved:

• Refunds are issued within 10 business days
• If you haven’t received your refund after 15 business days, email us

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🔁 Subscription Policy

Subscriptions are customer-managed and initiated through a triple opt-in process:

1. Plan selected on the product page
2. Confirmed again during checkout
3. Email confirmation sent after purchase

To cancel, skip, or manage your subscription, please visit:
👉 Manage My Subscription

Note: Refunds are not issued for rebilled subscription orders unless a product defect is reported.

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📬 Questions?

We're here to help. Contact us anytime at support@volumane.store.